Shipping policy

🚚 SHIPPING POLICY

📦 Order Processing

All orders are processed within 1–3 working days unless otherwise stated on the product page.

Some products (especially made-to-order or specialised items) may have longer dispatch times. These will be clearly indicated in the product description. (If Avalible)

⏱️ Delivery Timeframes

Estimated delivery times:

  • Main Cities: 2–5 working days after dispatch

  • Outlying Areas: +- 3–7 working days after dispatch

⚠️ Please note: Delivery times are estimates, not guarantees.

⚠️ Possible Delays

While we always aim to deliver on time, delays may occur due to:

  • High order volumes

  • Courier delays

  • Remote delivery locations

  • Weather or unforeseen logistical issues

  • Supplier or stock delays

👉 If your order is delayed, we will keep you updated where possible.

📍 Shipping Address Accuracy

Customers are responsible for providing the correct shipping details.

We are not responsible for delays or failed deliveries due to:

  • Incorrect addresses

  • Missing contact information

Additional courier charges may apply for re-delivery.

💳 Billing vs Shipping Address

In some cases, your billing address may differ from your shipping address.

👉 This may cause:

  • Additional verification checks

  • Slight delays in processing your order

This is done to protect against fraud and ensure secure transactions.

📦 Split Shipments

If your order includes multiple items, they may be shipped separately depending on stock availability and supplier location.

📬 Tracking

Once your order has been dispatched, you will receive a tracking number to monitor your delivery.

🚫 Liability

We are not responsible for delays once the parcel has been handed over to the courier, but we will always assist in resolving any delivery issues.

📞 Need Help?

If you have any questions about your order or delivery, please contact us and we’ll be happy to assist.